Frequently asked questions about the test series
Frequently asked questions
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Frequently asked questions about trial tests
Frequently asked questions about payment issues
Does the SSC reasoning suite follow the current exam pattern?
Yes, the SSC Justification Pack follows the current SSC Curriculum and Test Pattern.
What is the difficulty level of the SSC Reasoning Pack?
Our tutors specifically designed the SSC Reasoning Pack to match the actual difficulty level of the SSC exams to give candidates an authentic exam experience.
How many tests are in the SSC reasoning package?
For a detailed overview, the SSC Reasoning Pack contains a total of 242 tests.
Are free tests included in the SSC justification package?
Yes, the SSC Reasoning Pack includes free trials.
In how many languages is the SSC Reasoning Package trial available?
The SSC Justification Pack is available in two languages: English and Hindi.
How can I unlock the tests included in the SSC Reasoning Pack?
To unlock and try out the SSC Reasoning Pack, applicants must have a test pass.
Will I be able to participate in the SSC Reasoning Pack only with the Test Book Pass?
No, candidates will have access to all mock tests available in the Testbook app/website for the various exams.
How can I check my scores in the SSC justification package?
At the end of the SSC justification package, candidates will receive a performance report detailing the mistakes they made, their overall scores and their ranking in India.
How will the SSC justification pack help prepare for the SSC CGL?
The SSC Reasoning Pack will help candidates practice potential questions for the SSC General Knowledge Pack and help them test their readiness level.
What is a test book pass?
The Testbook Pass is a special membership that unlocks all of the Test eBooks available on Testbook. The Testbook Pass unlocks a series of tests available on the website/app.
How many tests and exams will I get when I buy Testbook Pass?
With Testbook Pass all tests of all Testbook exams are unlocked. There is no limit to the number of tests you can take after purchasing the Membership Card. As long as your pass is valid, you can take as many tests as you like. You can find all available test suites and test release plans on the Pass page. We are currently covering over 50 exams and will be adding new test series as new exam notifications become available. If you cannot find your exam/test series, please write to the address[email protected]
When will my pass expire?
It depends on the Pass you purchased. The validity of the Pass is indicated in the Pass, you can also check it in your account settings or in the Pass.
Will I be able to access the Test Series eBook after my subscription expires?
No, you will not be able to access the test series eBook after your subscription expires. You will need to renew the appropriate pass to access it.
Will all my tests taken during the Pass period be available?
Yes, until your pass is valid, you can view trials as long as the trial period has not yet expired. The expiration date of the exam is separate from the expiration date of the Testbook Pass. Test samples are available for another 15 days from the expiration date of the test.
How can I renew my Testbook Pass?
You can renew the Testbook Pass at any time as you purchased it. Since the Pass has already been purchased, you can renew by going to the page where the plans are available. Upon completion of the renewal process, the validity of your Pass will be extended accordingly.
If I renew my pass, will I be able to retake the tests I have already passed?
No, you cannot retry the tests. However, you can retry any missed or incorrect questions by using the retry feature available for tests. You must have a valid pass to access trials.
What happens if I renew my Pass before the expiry date?
If you renew the Pass before the expiration date, the duration of the Pass will simply be added to the remaining days of the currently active Pass. For example, if you renew your monthly pass 20 days before the expiration date, the renewed pass will now be valid for a total of 50 days.
Can I just buy the test series eBook because I don't need the online test series evaluation?
Yes, you can buy the same one at a different price using this link https://testbook.com/promos/mock-test-book.html
Can I print a test series eBook?
The Testbook eBook can only be read on a computer or mobile device and cannot be downloaded or printed. However, the printed version of the e-book may be available separately if you opt for a different price listed on the website.
Can I take the test multiple times?
You can only take the test once. However, you can refer to the Test Series eBook with solutions as many times as you like.
Can I download the quiz with solutions after the exam?
No, you cannot download the document; however, you can access the document and its solutions by logging into your account on the website or in the application.
Do you also provide solutions to questions?
Yes, detailed solutions will be available after the end of the trial period. You will have access to these solutions at any time after passing the exam.
Will I get any report cards after the exam?
Yes, after submitting the test you will receive a detailed analysis of your results. You will also receive an email with the test report.
Until when can I access solutions and analyzes of my test samples?
You must have a valid pass to access solutions and analytics, and the trial period cannot expire. Test samples will be available for review up to 15 days after the test date.
Will all my tests taken during the Pass period be available?
Yes, until your pass is valid, you will be able to view trials as long as the trial period has not expired. The expiration date of the exam is separate from the expiration date of the Testbook Pass. Test samples are available for another 15 days from the expiration date of the test.
I don't have access to My Tests. What should I do?
Essentially, your Testbook Pass has expired and you need to renew it. If not, write to[email protected]
I don't see the tests for the exam I want. that i have to do?
You can see all available test series for all exams in the All tests tab. Make sure you are on the right course (courses menu next to the Testbook logo in the upper left corner). You can find your tests in the My tests tab, in the respective Exam tabs. All test samples should be available in the Test Samples tab. If you still can't find your exam or tests, write to the address[email protected]
I do not have a computer; Can I take the test over the phone?
Yes, you can take the test over the phone. Just download the Testbook application on your Android phone and start testing there.
What happens if my computer is disconnected from the Internet during the trial period?
There is no reason to panic. We automatically pause your trial period and you can pick up where you left off. You can also manually pause the test by clicking the "Pause" icon in the upper left corner inside the timer circle. Please note that these features are not available in the live test. Make sure you have an uninterrupted internet connection and power during live testing.
If I am not available on the day of the live test, can I take the test on another day?
No, you cannot take the exam on a different date than the one indicated, because taking the exam on a different date will lose its value as a live test and will be treated as any other mock exam. Once the live test is complete, you will be able to view the test along with your solutions.
I do not have an activated online payment, can I use another payment method?
You can use your debit card, ATM card, credit card, Netbanking account or payment wallets such as Paytm/PayZapp/Freecharge/Ola Money to pay for the pass. If you do not have any of the above payment methods, please send us an email at[email protected]and we will propose an alternative method.
My money was taken twice while making a transaction. What should I do?
No reason to worry! Usually one of the transactions is automatically returned to your bank account. If this does not happen, you can contact us at firstname.lastname@example.org and we will contact your payment and refund you.
My transaction failed but the money was taken from my account. What should I do?
No reason to worry! Generally, if it fails, transactions will be automatically returned to your bank account. If this does not happen, you can contact us at email@example.com and we will contact your payment and refund you.
I entered the wrong email ID and/or phone number when making a transaction. What should I do?
If you have entered an incorrect e-mail address or phone number, please write to us at[email protected]with order details, a valid phone number, a valid email ID and a scanned copy of your ID (driving license/voter card/Aadhar card).
How can I request a refund?
There will be no refund for the course and test book pass after purchase. Therefore, there is no process where you can request the same.
Will I get a refund if I want to stop using it before the Pass/Course expires?
No, you will not receive any refund if you decide to stop using the Pass/Course before it expires. Therefore, before signing up for any course or buying a trial booklet, please read the regulations carefully, because after purchase you will not be able to change or cancel the purchased plan. Once you have made your purchase and made the required payment, it will be final and cannot be changed or modified in any way.
Can I share a test book account with a friend/family member?
No, you cannot share your account with anyone. If you do, our systems will detect this and immediately block your account.